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Exchange policy
The Modern Souk is committed to providing exceptional customer service. To ensure a seamless experience, please review our exchange policy:
What can be exchanged
A delivered item can be exchanged if it is still in its original packaging, unopened, and the request is made within 2 days of delivery.
What can't be exchanged
Items that have been opened cannot be exchanged.
Received the wrong item?
If you received an item that isn't what you ordered, message us on WhatsApp with a photo of what you received and we'll sort it out.
How to request an exchange
Send us a message on WhatsApp with your name, the item, and a photo. We'll confirm the next steps with you there.